Refund & Cancellation Policy
Last updated: October 10, 2026
We want you to feel safe buying from us. Here is how cancellations and refunds work.
Cancelling a subscription
- You can cancel at any time yourself: open your dashboard and choose "Manage billing".
- Cancelling stops future renewals. There are no cancellation fees.
- Credits reset each billing cycle and do not roll over.
Refunds
- If you paid for credits and have not submitted any projects with them, contact us and we will review a refund request.
- If a project has not been started, you can ask us to cancel it and return the credit.
- Once design work has started, we fix problems through revisions, which are included on active jobs, rather than refunding the credit.
- If something went wrong on our side, email us and we will make it right.
One-time purchases
A one-time single proposal is a single payment with no subscription and nothing to cancel. The same refund rules above apply.
How to ask
Email info@helioplot.com with your account email and the project number if you have one.